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Shipping Policy

Shipping Policy

What are your standard delivery times? 

  • USA and Canada: 10-20 days
  • Australia, NZ & Oceania: 20-45 days
  • Europe & UK: 20-45 days
  • Latin America: 20-45 days
  • Other countries: 20-45 days

NOTE:  Actual delivery time is still subject to the official website/notice of the local courier as it may be affected by flight arrangements, weather conditions, and other external factors.

Where can I find my tracking number?

  • When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
  • If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you.
  • For more information, please send us an email at sales@jnjcollect.com.

Are there customs charges?

  • International orders may incur additional tax or customs charges when they arrive at your location. This is virtually not something our customers encounter, however in the event that it happens, it is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order.

Can I change the shipping address for my order?

  • J & J Collectibles is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.